Cancellation Policy

1. Overview

This Cancellation Policy explains how to cancel a Franshys subscription (Basic, Plus or Premium), when a cancellation takes effect, and what happens to your data afterward. It applies alongside our Terms of Service and our Refund & Cancellation Policy. Basic, Plus and Premium are recurring monthly subscriptions billed through our payment processor that renew automatically until cancelled — you can cancel at any time. Franshys Pro is a one-time annual payment with no automatic renewal, so there is nothing to cancel; your access simply ends at the end of the paid year unless you purchase again.

2. How to Cancel

You can cancel your Franshys subscription in either of the following ways:

1. In-app self-service (where available). Sign in to your dashboard at app.franshys.com and go to Settings → Billing → Manage Subscription → Cancel Subscription. This path is available on accounts where self-service cancellation has been enabled.
2. Email fallback (always available). If you don't see a cancellation option in your dashboard, or you'd simply rather have us handle it, email support@franshys.com from your account email with your account details and a request to cancel.
3. We confirm. Whichever path you use, you will receive email confirmation once your subscription is set to cancel, including the date your access ends.

Self-service cancellation is available in your dashboard where enabled. If you don't see this option, or need help, email support@franshys.com and we will process your cancellation manually.

3. When Cancellation Takes Effect

Cancelling your subscription stops all future renewal charges — you will not be billed again after your current billing period ends. Cancellation does not end your access immediately: you keep full access to your paid plan until the end of the billing period you already paid for. For example, if you cancel partway through a monthly billing cycle, your plan remains active through the end of that cycle, and access ends at the cycle's expiry rather than on the day you cancelled.

We do not prorate or refund the unused portion of a billing period following a mid-cycle cancellation, except where required by applicable law. See Refund & Cancellation Policy for how refund requests are handled.

4. What Happens to Your Data After Cancellation

After your access ends, your account data is retained for a limited period — for example, in case you decide to resubscribe or need to request an export. After that period, data may be deleted in the ordinary course of account cleanup, consistent with our Privacy Policy. If you would like your data exported, or you want to request deletion of your account and data sooner, email support@franshys.com and we will assist.

5. Refund Eligibility After Cancellation

Cancelling your subscription is separate from requesting a refund. Cancellation only stops future renewal charges — it does not automatically refund any payment already made. Refund eligibility for past payments, including initial payments and renewal charges, is governed by our Refund & Cancellation Policy, which explains what is and isn't eligible and how to submit a request.

6. If Cancellation Doesn't Work

If you attempted to cancel and it didn't go through, you're not sure whether it worked, or you continue to see charges after cancelling, contact support@franshys.com immediately with your account email and the date you tried to cancel. We will confirm the status of your subscription and process the cancellation manually if needed.

7. Before You Cancel

Quick summary before you go through with it:

• Cancelling stops all future renewal charges — no more bills after your current period ends.
• You keep access to your plan until the end of the billing period you already paid for.
• Refund eligibility for payments already made is governed by our Refund & Cancellation Policy, not this page — cancelling does not itself trigger a refund.
• If you change your mind, you can resubscribe at any time from pricing.html.

8. Contact

For cancellation, billing or refund help: contact us, email support@franshys.com, or log in and open a support ticket. See also our Refund & Cancellation Policy.